What happens when my alarm is triggered?
Upon receipt of an alarm signal from your security system, dispatchers in our monitoring station will telephone your home or business first. This will avoid false alarms. If you’re home when the alarm is triggered, we’ll ask you to provide us with your secret password or number and then verify the alarm condition.
If you are not home when we call to verify the alarm, we’ll promptly telephone and notify the first available person on your Call-List. Your Call-List may include yourself, neighbors, employees, friends and/or family members.
Immediately after and only if we determine it’s necessary, we telephone the Authorities (police and/or fire) to advise them of the alarm condition.